FAQs

Does it cost anything to join the program?

No – Mamoun’s Rewards is free!

How does the program work?

You receive one point for every pre-tax dollar you spend at any participating Mamoun’s. When you reach 60 points, we’ll put one free side on your card that can be used at any Mamoun’s participating locations. Points will be rounded to the nearest dollar.

How do I become a member?

Joining is easy, you can either 1) download our mobile app (App Store or Google Play), pick up a card in-store and register it online, or  2) simply join online and give the cashier your phone number on each visit for easy lookup.

I can’t find the app in the Apple iTunes store, why is that?

The app requires iOS 7 which doesn’t run on some older devices like the iPhone 3G and therefore will not appear in the iTunes store.

I’ve downloaded the app, but I can’t remember my username or password. What do I do?

If you are already a registered Mamoun’s Rewards member, on the app, under the login. click on the “Forgot username or password?” link. This will direct you to another screen where you can enter your email address tied to the account or your card number to reset your account. You can also click here.

If you are not a Mamoun’s Rewards member, then you will want to “request a card” which will then provide you with a virtual account number.

How many points do I need to get a free side?

Once you receive 60 points you will earn a free side!

Do I get points when I purchase a gift card or place a catering order?

Unfortunately, no.

Do I have to register my card to redeem my free side?

Yes, but it’s really easy. To register, click here or visit your app store and download our new Mamoun’s Rewards mobile app.

How long do I have to wait to redeem my free side after I register?

They’ll be available immediately for your next transaction / purchase.

What free side options are there?

A free side is one choice of french fries, small hummus, small baba ganouj, or a side of falafel.

If I reach the 60 point threshold in a visit, can I redeem my free side in that same visit?

You can redeem your free side on your next visit, as long as your card is already registered.

Can I combine cards?

Yes! Just log into your account and you can do it yourself. Now tell me that’s not exciting.

Can I share my account with other people?

The Mamoun’s Rewards program was created as a means to reward our loyal customers and is not intended for one account to be shared across multiple people.

What happens to my card if it’s lost or stolen?

If your card is registered, we’ll be able to replace your card. Just email us at feedback@mamouns.com and let us know. If you have the app downloaded, then you don’t even need a card!

It looks like 60 points were deducted from my card for no reason—why is that?

Don’t worry – you haven’t lost your points. Those points were converted into a free side reward.

How long do I have to redeem my free side?

Once your points have been converted into a free side, you have 30 days to redeem.

Do you have birthday promotions?

We do, come celebrate with us and receive a free sandwich to be redeemed on the month of you birthday!

Will I be inundated with emails once I register?

No, but you will automatically be signed up for receiving e-mails from time to time to that keep you up-to-date on special promotions and other Mamoun’s News. And yes, you can opt out of communications at any time, but still be able to use the app.

I just created an account for the app, do I need to create another account to use online ordering?

The account for the app is linked to our rewards program. You need to create an account to order online or you can check-out as a guest. If you have already been using an account to order on our website, you would use those same credentials in the app. At this time, we do not have a way to consolidate this process. One account does not grant access to the other, two are needed to seamlessly order online in the app using our rewards program.

I have additional questions or comments, who can I speak to about this?

Great question! If you have any other questions about Mamoun’s Rewards card or program, feel free to reach out to us at feedback@mamouns.com for additional support.

Download the App!

Remind me, where do I download?

We have a few options: 1) download our mobile app (App Store or Google Play), pick up a card in-store and register it online, or  2) simply join online and give the cashier your phone number on each visit for easy lookup.